We appreciate that you have chosen us, but with such a wonderful decision comes
increased responsibility for how the data you provide to Binnox Global Limited
(“Binnox”, “the Company”, “we”, “us”, “our”) will be safeguarded, utilized to
enhance our services, ensure the security of your personal information, and used
to better serve you. We want you to be aware of how we are treating your personal
information since this is a big responsibility and we want to give you the highest
level of assurance possible about its security.
This Policy describes the information we learn about you by using our website,
mobile applications, and services, as well as how we treat and distribute such
information. Additionally, it describes your options concerning the information
that the Company collects about you when you use our service.
If you use any of the services on our website or mobile application, you agree to
the collection and use of your data in line with this Policy. We utilize the
information we gather to deliver and enhance our service. Unless you direct us to,
a court compels us to, or if it's required for us to perform promotional services, we
won’t disclose your information to anyone else. We will only use it as indicated in
our Privacy Policy and only for those purposes. You can accept or decline your
permission to the Policy if you do not want us to have access to your personal data,
especially when you use our services. Please take note that your continued use of
our services constitutes your acceptance of this Policy, and you can be confident
that your information is secure.
All users and account holders of the Company services, including those who access
our applications, websites, features, or other services through partners or
affiliates, are subject to the terms and conditions of this Policy.
The laws of the jurisdictions in which we operate shall apply to the procedures
specified in this Policy. Please contact us if you have any questions regarding how
we operate in your country or location.
- For the objectives outlined in this Policy, we and our partners use cookies
and other identification technologies on our applications, websites, emails,
and online advertisements.
- Cookies are little text files that are saved on your browser or device by apps,
websites, online media, and advertisements. For instance, our services
make use of cookies and related technology to
- - Authenticating users,
- - Remembering user preferences and settings
- - Determining the popularity of content
- - examining website usage and trend data as well as basic knowledge of
users' online activities and preferences.
We may also permit third parties to gather audience data, run advertisements
on our behalf across the internet, monitor and evaluate the effectiveness of
such advertisements, and display ads on our behalf. When you visit our site and
use our services, as well as when you visit other online sites and services, these
businesses may use cookies, web beacons, SDKs, and other technologies to
identify your device.
Prior to the insertion of Cookies on your device, we will request your consent
by showing a prompt. Your consent enables us to provide the best possible
experience and service to you. However, you may choose to deny consent to
the placement of Cookies (except those that are strictly necessary). In such
cases, certain features of our site may not function fully or as intended. We will
offer you the option to allow or deny different categories of Cookies that we
use.
Aside from the controls we provide, you can also enable or disable Cookies in
your internet browser. Most internet browsers offer the option to disable all
Cookies or only third-party Cookies. By default, most internet browsers accept
Cookies, but you can change this setting. For more information, please refer to
the help menu in your internet browser.
Binnox collects:
Details you willingly give to Binnox, as when you register for an account
on our website or mobile application.
• Information obtained from your use of our services, including your name,
phone number, NIN, BVN, home address, email address, etc.
• Our Partners and outside parties who use systems linked to us are
additional sources of data. All of that information will assist us in staying
in compliance with the laws of the jurisdiction in which we conduct
business, particularly those about anti-money laundering and countering
crime/terrorism financing. The following information is obtained by
Binnox or on its behalf:
I Information You Provide
This may include:
- User profile: When you establish or update your Binnox account, we
receive data from you. Your name, email address, phone number,
login details, residential address, and/ or formal forms of
government-issued identity, birth date, photo, and other information
as may be necessary could all be included in the information.
- User Content: If you contact Binnox customer support, rate or
recommend other users, or interact with Binnox in any other manner,
we may collect the data you submit, such as your name, residential
address, email address, or any other information as may be requested
from time to time.
II Information created when you use our services
This may include:
Transaction Information
To prevent money laundering and countering the financing of
crime/terrorism, while delivering seamless services, we keep track of your
transactions when you use our services, including the services you requested, your wallet balance, and necessary information in
collaboration with your bank or payment aggregator.
III USAGE INFORMATION
We keep a record of your interactions with our services. The times and dates
of your accesses, the app features or pages you accessed, any app crash or
other system activity, the kind of mobile device or browser you were using
before utilizing our services, and the websites or third-party services you
had previously used are all included in this data. In some instances, we
gather this data through technologies like cookies and other methods that
generate and preserve unique identifiers.
IV DEVICE INFORMATION
We may gather data about the hardware makes and models, device IP
addresses, operating systems and versions, software, file names and,
versions, preferred languages, unique device identifiers, advertising
identifiers, serial numbers, device motion data, and mobile network data
from the devices you use to access our services.
V COMMUNICATION DATA
Furthermore, Binnox may make use of this data for analysis, and security,
enhancing services and providing customer support services (such as
resolving user complaints).
INFORMATION FROM OTHER SOURCES
These may include:
• User remarks like ratings or compliments.
• Users asking for services on your behalf or in your name
Binnox collects and analyzes the data to offer rapid, dependable, and
uncomplicated ways of accessing the services. Additionally, we use the
information we collect:
To enhance the safety and security of our users and services.
- For customer support.
- For research and development.
- Managing your relationship with us
- Processing and delivering Orders.
- Enabling you to participate in promotions, competitions and
surveys.
- Improving our website, applications, products and services.
- Recommending/advertising products or services which may
be of interest to you.
- Enabling you to access certain products and services offered
by our partners and vendors.
- To enable communications to or between users.
- In connection with legal proceedings
Binnox does not share or sell your personal information to outside parties
for their direct marketing initiatives.
Binnox uses the information it collects for purposes including:
- Providing services and unique features related to your geographical
location.
The data we gather is used by Binnox to provide, customize, upkeep, and
enhance our goods and services.
This includes utilizing the data to:
- Create and update your account.
- Verify your identity.
- perform internal tasks required to provide our services, such as
observing and assessing usage and activity trends, troubleshooting
operational issues and software bugs, and performing data analysis,
testing, and research
CUSTOMER SUPPORT
BINNOX uses the data we get from you when you use our customer support
services, including call recordings, WhatsApp messages, email, and other
digital means of communication to help you after informing you and
receiving your permission to: -
• Direct your questions to the appropriate customer support person
• Investigate and address your concerns
• Monitor and improve our customer support responses
RESEARCH AND DEVELOPMENT
Using the data we get, we might test, develop, and assess goods. As a result,
we can develop new features and products, enhance the security and safety
of our services, and make any other arrangements necessary for providing
those services.
LEGAL PROCEEDINGS AND REQUIREMENTS
In addition to any other uses permitted by applicable law, we may use the
information we collect to defend against or resolve claims or disputes
relating to your use of the services or as required by regulators,
governmental agencies, or official investigations.
Some BINNOX services, products, and features necessitate the sharing of
information with other users at your request. Your information might also
be disclosed to our parent company, subsidiaries, and business partners in
connection with legal proceedings or claims, disputes or investigations.
If we feel doing so is required for preventing fraud, looking into any
suspected criminal conduct, enforcing our agreements or regulations, or
ensuring the safety of our users, we may share personal information and
service data with a third party.
BINNOX may share the information we collect with other users
This includes sharing your information with:
a) Other people at your request.
b) Binnox business partners or subsidiaries, or parent company (as the case
may be).
We appreciate user input, especially in open forums like Binnox blogs, social
media platforms, reviews on App Stores, among others. Your correspondence
with us through those methods may be accessible to the public.
We use Binnox connections to exchange data with our affiliates and members
so they may assist us in providing our services or so we can contract other
parties to handle data processing on our behalf.
If we notify you and you agree to the sharing, Binnox may release personal
information in ways other than those listed in this Policy with your consent.
Sale of products and services: To deliver products and services purchased on
our Platform from third parties, we may be required to provide your personal
data to such third parties.
Working with third-party service providers: We engage third parties to perform
certain functions on our behalf. Examples include fulfilling orders for products
or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and
managing credit risk, and providing customer service
Binnox requires information about its users to provide its services, and it
retains this information for as long as your Binnox account remains active,
with adequate notice if it ever becomes inactive.
Users are always free to request the deletion of their accounts. In response
to a request of this nature, Binnox deletes any data it is not required to keep
and restricts access to or use of any data it determines to be necessary to
keep.
If, for instance, there is a pending transaction on your account or an
unresolved claim or dispute, BINNOX may not be able to delete your
accounts. After the issue preventing deletion is resolved, BINNOX will
delete your account as previously said.
you can ask to have your account deleted at any time when you email at
(info@binnox.app) with subject line reading Account
Deletion Request.
BINNOX may also keep particular information if it is necessary for its
legitimate business goals, such as fraud prevention and enhancing security.
For example, if BINNOX shuts a user's account as a result of dangerous
behaviour or security incidents, BINNOX may preserve specific information
about that user's account to prevent that user from opening a new BINNOX
account in the future.
BINNOX provides a variety of ways for you to access and edit the data it
collects, including:
- in-app privacy settings
- device permissions
- in-app rating pages
- marketing opt-outs
You can also ask BINNOX to offer you an explanation, copies, or data
correction
On most smartphone platforms, apps cannot access any kind of device data without your consent (including iOS, Android, and other products). Additionally, these platforms secure your approval using a variety of authorization techniques. The iOS platform will warn you and give you the choice to agree or disapprove when the BINNOX app first asks for access to a specific type of data. You will be made aware of the permissions that the BINNOX app on Android smartphones requests before you use it; by using the app, you signify your agreement to those requests.
You may request that BINNOX:
- Please provide a detailed report on the information that BINNOX
has about you and how it intends to use it.
- Obtain a copy of the information that BINNOX has gathered on you.
- Please request a correction if BINNOX has any inaccurate
information about you.
- You can make these requests by contacting BINNOX here.-
info@binnox.app
- You can modify your account's name, phone number, and email
address in BINNOX apps by using the Settings area.
- We have put in place procedures to deal with any suspected personal
data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
You will receive emails and other messages from BINNOX upon signup on the
Binnox App. You can opt out of receiving marketing correspondence from
BINNOX.
Periodically, this Policy may be revised. We'll notify you via the BINNOX app
or another method, like email if we make any significant changes. By using
our services after such notification, you consent to any revisions we make to
this Policy, to the extent authorized by applicable law.
We advise you to regularly review this Policy for the most recent information
about our privacy practices.
If you have any questions or concerns about Binnox’s Privacy Policy or you are looking for more information on how we process your personal data or wish to exercise your legal rights in respect of your personal data, please contact the Data Protection Officer by email at info@binnox.app